Last updated: 23 September 2026. Contact Korent on WhatsApp at WhatsApp or call 07084336898 with your order number, delivery date, issue description and photos where useful. We will give you return instructions and a return address before you send an item.
Damaged, defective or incorrect items
If an item is damaged, faulty, unsafe, materially different from its description or the wrong item, tell us as soon as reasonably possible. We will assess the issue and arrange an appropriate repair, replacement or refund under applicable Nigerian law. Do not continue using a potentially unsafe battery or charger. We will arrange or cover reasonable return delivery where the error is ours or the product is confirmed defective.
Change of mind
For an unused item in original condition with all accessories and packaging, request a voluntary return within 7 days of delivery. Contact us first for approval and instructions. You are responsible for return shipping for a change-of-mind return; original delivery was free. This voluntary period does not limit rights for defective or misdescribed goods.
Cancellations and refunds
Ask to cancel before dispatch. If we have not dispatched the order, amounts paid, including any ₦5,000 Payment on Delivery commitment payment, will be refunded. Once dispatched, contact us to arrange a return or to resolve a delivery problem. After we confirm a refund, it will be made to the original payment method or another verified account agreed with you; banking processing times vary. We will not impose a blanket no-refund rule on statutory claims.